Shipping Policy
Shipping Locations
Rain Games currently ships Australia-wide and to New Zealand.
Processing Times
All orders are generally processed and dispatched within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak trading periods, promotional events, or new product launches, dispatch times may be slightly delayed.
Estimated Delivery Timeframes
Australia
Estimated delivery times after dispatch are:
- NSW and Melbourne: 1–3 business days
- QLD: 1–4 business days
- SA and WA: 2–5 business days
- NT: up to 7 business days
Please note that delivery timeframes are estimates only and may vary due to carrier delays, weather events, public holidays, or circumstances outside our control.
New Zealand Shipping
Estimated delivery time to New Zealand is up to 7 business days after dispatch.
Customers are responsible for any customs duties, import taxes, or additional charges imposed by New Zealand authorities.
Shipping Rates
Rain Games offers flat-rate shipping:
- Australia-wide: AUD $15
- New Zealand-wide: AUD $25
Shipping charges are calculated at checkout and displayed before payment is completed.
Tracking Information
Tracking details will be provided via email once your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for ensuring shipping details are accurate at the time of purchase.
Rain Games is not responsible for delays, losses, or additional shipping costs resulting from incorrect address information provided by the customer.
Lost or Delayed Parcels
If a parcel is lost or significantly delayed, customers should contact us as soon as possible so we can assist in lodging an investigation with the shipping carrier.
Rain Games is not liable for delays caused by postal carriers or events outside our reasonable control.
Contact
For shipping enquiries, please contact Rain Games through our official customer support channels.