Terms and Conditions

These Terms & Conditions govern the use of the Rain Games website and the purchase of products from our store.

By placing an order with Rain Games, you agree to be bound by these Terms & Conditions.

1. General

Rain Games reserves the right to update, amend, or replace these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.

We recommend that customers review these Terms before placing an order.

2. Pricing and Errors

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Rain Games reserves the right to cancel or refuse any order where a product has been listed at an incorrect price due to:

  • Typographical errors
  • System or technical errors
  • Supplier or distributor pricing changes
  • Incorrect product data

If an order is cancelled due to a pricing error, customers will receive a full refund.

3. Product Availability

All products are subject to availability.

In the event that a product becomes unavailable after an order has been placed, Rain Games may:

  • Cancel the order and issue a full refund, or
  • Offer an alternative product of equal value (subject to customer approval)

4. Fulfilment and Shipping Model

To improve delivery speed and product availability, Rain Games utilises a distributed fulfilment model.

This means that some orders may be shipped directly from authorised suppliers, distributors, or fulfilment partners within Australia or internationally.

This model allows us to reduce handling time and improve delivery efficiency.

5. Pre-Orders

From time to time, Rain Games may offer pre-order products.

All release dates provided are estimates only and are subject to change without notice.

Rain Games is not responsible for delays caused by manufacturers, distributors, customs clearance, or shipping carriers.

Orders containing pre-order items may be held and shipped together once all items are available, unless otherwise stated.

6. Trading Card Game (TCG) Allocation

Due to supplier and distributor allocation limits, stock availability may vary.

Rain Games reserves the right to:

  • Reduce quantities per customer
  • Allocate stock proportionally
  • Cancel and refund orders where supply is insufficient

This applies particularly to limited release or high-demand trading card products.

7. Product Descriptions and Images

Product images are for illustrative purposes only.

Actual products may vary in packaging, artwork, contents, or design due to manufacturer updates or regional variations.

Rain Games does not guarantee that product descriptions are error-free but takes reasonable steps to ensure accuracy.

8. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Estimated delivery times are provided as guidelines only and may vary due to carrier delays, customs processing, weather events, or other factors outside our control.

9. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy and comply with the Australian Consumer Law.

10. Order Cancellations

All orders are final once payment has been processed.

Rain Games does not permit cancellations once an order has been placed, except where required under Australian Consumer Law or at our sole discretion.

11. Fraud and Security

Rain Games reserves the right to:

  • Hold or cancel orders suspected of fraud or unauthorised activity
  • Request additional verification before processing an order
  • Refuse service where necessary to protect customers and the business

12. Limitation of Liability

To the maximum extent permitted by law, Rain Games is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our website, products, or services.

Our liability is limited to the replacement, repair, or refund of goods in accordance with Australian Consumer Law.

13. Force Majeure

Rain Games is not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Transport or courier disruptions
  • Supplier shortages
  • Government actions
  • Strikes or industrial disputes
  • System or infrastructure failures

14. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact

For questions regarding these Terms & Conditions, please contact Rain Games via our official customer support channels.